Personal help.
Careful with your data.

Who can you contact?

Electro-Sat Amsterdam is your contact for personal data processing in connection with this webshop and our customer service.

Data relating to your order or question.

• Name, contact details, billing and delivery addresses for an order.
• Order details, payment status and data needed for administration, delivery, returns or repairs.
• Account details when you use a webshop account.
• Information you share via a form, email or WhatsApp, such as your model number or a photo of a connection.
• Technical website usage data, such as IP address, device and browser information, where processed by a service in use.

Do not include passwords, full payment details or other information unnecessary for your support question.

Why we use this data.

Data needed to handle your purchase cannot always be deleted immediately. You may withdraw consent for optional processing; this does not affect the lawfulness of earlier processing.

Service providers involved in your purchase.

To operate the webshop, data may be processed by hosting, email, webshop software, payment, delivery and technical support providers. We use PostNL for delivery. The payment provider receiving data depends on the payment method you choose.

When you open WhatsApp or another external service, that service also processes data under its own terms and privacy information. Translation, reviews and embedded external content may also connect to another service.

Where a service provider processes data on our behalf, processing agreements are needed. A party such as a payment service may also have its own legal responsibilities. Contact us to ask which party is involved in your order or question, or which safeguards apply to processing outside the European Economic Area.

Sharing your experience with a manufacturer.

Through the feedback feature you can submit a feature request or bug. We store the selected brand and model, your description, any software version and steps to reproduce the issue. An email address is optional and used only to contact you about the report. An optional screenshot is stored privately and reviewed before any sharing. The originating page helps us understand the context.

With your consent, Electro-Sat may share the technical content with the relevant manufacturer after review. Your contact details are not included. Do not put personal data, passwords or subscription details in the description either. A report does not automatically imply a commitment from a manufacturer.

You may ask us to delete your report or contact details, provided no other valid reason for retention applies.

How long data is kept.

We keep order and administrative data as long as needed for the purchase, service and statutory record-keeping obligations. Basic tax records generally have a seven-year retention period. We keep other data no longer than needed for its purpose, unless a legal obligation or ongoing dispute requires longer retention.

For a question, account or repair, retention depends in part on how it is handled, its link to your purchase and possible legal claims. You may ask which retention period applies to your data.

For security questions or a possible data breach, contact info@electro-sat.eu. Do not send an unnecessary copy of an identity document; if verification is needed, we will discuss a suitable method.

Website use and external content.

The webshop uses technical functions for the basket, login and language display, among other things. Selecting models for comparison stores only the model codes temporarily in your browser's session storage. A shareable comparison link contains only those codes. A model card is saved as a text file on your own device. Configured statistics, review or marketing services may also process data. Operation and consent requirements depend on the service and its actual configuration.

You can view, delete or block stored cookies in your browser. Blocking necessary storage may affect your basket or login. Opening an external link is a deliberate choice; also check that service's privacy information.

You can ask questions about your data.

• You can request access to and a copy of your personal data.
• You can have incorrect data corrected.
• Where the law allows, you can request deletion, restriction or portability.
• You can object to certain processing.
• You can withdraw consent previously given.

Email your request to info@electro-sat.eu. We assess your request and respond within the statutory period, normally within one month. If an extension is legally permitted and necessary, we will tell you. Your rights may be limited by record-keeping obligations, for example.

A question or complaint?

Contact us first so we can investigate your question. You may also complain to the Dutch Data Protection Authority ↗. More about clear privacy information is available from the Dutch DPA on the right to information ↗.

Updated for the staging version on 28 October 2026. This page describes data use; individual service settings determine how the website works technically.